Frequently Asked Questions
Product Information
What materials are used in your products?
We meticulously select high-quality materials for all our items. For specific material details, please refer to the description on each product page.
Do you offer custom sizes or orders?
Currently, we focus on providing our standard product collection as shown on our website. Custom orders are not available at this time.
How do I care for and clean my purchase?
Care instructions vary by product. We recommend checking the specific care guide included with your item or listed on its product page for best practices.
Ordering & Account
How do I place an order?
Simply browse our collection, select your desired items, and proceed through the secure checkout process.
Can I modify or cancel my order after placing it?
We begin processing orders quickly. Please contact us immediately if you need to make a change, and we will try our best to assist if the order has not yet been prepared for dispatch.
How can I check my order status?
You can track the status of your order by logging into your account on our website.
Why am I having trouble logging into my account?
Ensure you are using the correct email address and password. You can use the password reset function if needed. For persistent issues, please reach out to us.
Shipping
Where do you ship to?
We deliver to numerous locations. The available countries will be displayed during the checkout process.
What are the shipping methods and costs?
Shipping options and any applicable fees are calculated based on your delivery address and chosen items at checkout.
How long will it take to receive my order?
Processing times are detailed on our website. Delivery timelines begin once your order leaves our facility and depend on your location and the selected shipping service.
Will I receive tracking information?
Yes, once your order is dispatched, you will receive an email containing your tracking information.
Returns & Exchanges
What is your return policy?
We accept returns for eligible items within a specified period from delivery. Items must be in their original, unused, and resalable condition. Please review our full policy on our website for complete details.
How do I start a return or exchange?
Initiate the process by logging into your account and accessing your order history, or contact our support team for guidance.
What items are non-returnable?
For hygiene and safety reasons, certain products are final sale. These are typically marked on the product page. Custom or personalized items are also non-returnable.
When will I receive my refund?
Refunds are processed promptly after we receive and inspect the returned item. The time it takes for the refund to appear in your account depends on your financial institution.
Other Questions
Do you have a physical store?
We currently operate as an online retailer. You can explore our complete range at landm-home.com.
Are your products eco-friendly or sustainably sourced?
We are committed to responsible practices. Information about sustainability for specific products is available in their descriptions.
Can I see more pictures of a product?
We provide multiple images from different angles on each product page to help you make an informed decision.
Do you offer gift wrapping or gift cards?
Information about special services like gift wrapping or gift cards can be found on our website.
My question isn’t answered here.
For further assistance, please visit our Contact page. We are here to help.